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Dialogues
Practice your NAATI CCL dialogues here.
Dialogue TitleScenarioDifficultyTag
Training for Career ProgressionA business owner informs an employee about a mandatory training course. The employee is initially hesitant but becomes enthusiastic after learning that the training will help in his career advancement to a managerial position.
MODERATE
New
Adopting a Pet from an Animal ShelterA father visits an animal shelter to adopt a pet for his children and discusses various options and the adoption process with a volunteer.
MODERATE
New
Childcare for a Disabled ChildA dialogue between a mother and a doctor discussing childcare options for her disabled child, focusing on specialized centres and the NDIS.
MODERATE
New
Eye Check-up for Reading GlassesA dialogue between a patient and an optometrist during an eye check-up, discussing symptoms like blurry vision, and discussing options like bifocal and progressive lenses.
MODERATE
New
Indian Wedding and Craft FairA conversation between two friends about attending an Indian wedding and craft fair.
MODERATE
Recent
Visa Application InquiryA migrant discusses visa application requirements with an immigration officer
EASY
New
Homeowner Discussing Old Home RenovationA homeowner discusses the renovation of their old home with a contractor, focusing on structural issues, budget, and timeline.
HARD
New
Applicant Discussing Fast Track Visa ApplicationAn applicant discusses a fast-track visa application with an immigration officer, focusing on eligibility, documentation, and processing times.
HARD
New
Customer Service Training ProgramManager and employee discussing customer service training for better communication
MODERATE
New
NDIS Worker Calling Mother About Disability ServicesAn NDIS worker calls a mother to discuss her daughter’s disability services, covering funding, support plans, and service providers.
HARD
New
Client Discussing Website Maintenance IssuesA client discusses website maintenance issues with a technical support specialist, focusing on downtime, updates, and security.
HARD
New
Client Discussing Website Development ProjectA client discusses a website development project with a web developer, focusing on design, functionality, and timeline.
HARD
New
Customer Purchasing Specialized Running ShoesA customer discusses buying specialized running shoes with a store assistant, focusing on fit, performance, and warranty.
HARD
New
Patient-Doctor Discussion on Broken FootA patient visits a doctor to discuss a suspected broken foot, addressing symptoms, diagnosis, treatment, and recovery.
HARD
New
Parking Issues DiscussionA resident discusses parking problems in their neighborhood with a council officer, addressing permits, restrictions, and enforcement.
HARD
New
Hotel Booking Change DiscussionA customer discusses a change in their hotel booking with a hotel staff member, addressing availability, pricing, and cancellation policies.
HARD
New
Planning a Class Trip to Fire MuseumA teacher and principal discuss organizing a class trip to a fire museum, addressing logistics, safety, and educational goals.
HARD
New
Resident Discussing Parking Disputes with Council OfficerA resident contacts a council officer to address parking disputes in their neighborhood, focusing on permit issues and regulations.
HARD
New
Patient Discussing Fractured Foot with DoctorA patient visits a doctor to discuss treatment options for a fractured foot, focusing on pain management and recovery.
HARD
New
NDIS Worker Discussing Child Disability SupportAn NDIS worker calls a parent to discuss support services for their child with a disability, addressing service coordination and cultural needs.
HARD
New
Customer Returning Defective Sport ShoesA customer discusses returning defective sport shoes with a store manager, focusing on quality issues and refund options.
HARD
New
Parent-Teacher Talk on Sports ShoesA parent discusses her daughter’s need for appropriate sports shoes with the teacher, addressing school policy, safety, and cost concerns.
HARD
New
Visitor Disputes Red Light InfringementA visitor discusses disputing a red light infringement notice with a traffic authority official.
HARD
Common
Customer Complains About Pizza Shop ServiceA man expresses dissatisfaction with the service at a pizza shop to the manager.
MODERATE
Common
Small Business Owner Requests Web Design QuotationA small business owner calls a web design agency to discuss a quotation for a new website.
HARD
Common
Teacher and Principal Discuss Fire SafetyA teacher and principal discuss implementing fire safety measures in the school.
HARD
Common
New Employee Discusses Joining with ManagerA man discusses his new role and expectations with his manager at a company.
HARD
Common
Parent and Childcare Manager Discuss EnrolmentA parent meets with a childcare centre manager to discuss their child's enrolment, routine, and developmental progress.
HARD
New
Parent and Neighbor Discuss Teen's Part-Time JobA parent discusses with her neighbor about finding a part-time job for her teenage son.
HARD
New
Friends Discussing PhotographyTwo friends discuss their passion for photography, sharing tips on techniques, equipment, and editing software.
HARD
New
Sun ProtectionLady visiting clinic for sun protection information
EASY
Repeated
Birthday Planning Between FriendsTwo friends discuss plans for a birthday celebration
EASY
Recent
Kitchen Renovation DiscussionA homeowner discusses kitchen renovation plans with a contractor
EASY
Recent
Identity Theft and Credit Card Fraud ComplaintA person discusses identity theft and a fraudulent credit card application with a policy commission representative
EASY
Recent
Photography Chat Between FriendsTwo female friends discuss their photography hobbies and plans
EASY
Recent
Marketing Agency Consultation for Dog Soap BusinessA lady discusses selling her homemade dog soaps with a marketing agency to start a company
EASY
Repeated
Birthday Plans DiscussionTwo friends, Anita and Priya, are discussing plans for Priya's upcoming birthday.
EASY
Recent
Homeowner Discussing Energy-Efficient Home RenovationA homeowner discusses energy-efficient upgrades for their old home with an environmental consultant, focusing on insulation, solar panels, and cost estimates.
HARD
New
Credit Card Fraud and Identity Theft ComplaintA customer discusses a credit card fraud and identity theft issue with a bank representative, addressing investigation, protection, and resolution.
HARD
New
Apartment Noise ComplaintAn immigrant tenant, recently moved in, speaks to the building representative about excessive noise from the apartment above during late hours and requests intervention.
EASY
Recent
Childcare Options DiscussionA lady approaches a community centre officer to inquire about different childcare options available locally and understand their differences, including costs and subsidies.
EASY
Recent
University Grade FeedbackA university student meets with their professor to discuss a disappointing grade on an assignment and receive feedback for improvement.
EASY
Recent
Moving to a New HouseDiscussion about moving to a new house with focus on facilities and high ceilings
EASY
Recent
Marketing Plan for Soap CompanyA lady visits a marketing agency to discuss starting her soap-selling company
EASY
Repeated
Trauma Insurance ConsultationDiscussion about trauma insurance options and benefits
EASY
Recent
Identity Theft and Credit Card ApplicationEnglish speaker and Hindi speaker discussing identity theft and a fraudulent credit card application
EASY
Recent
Job Transfer and Handover ProcessEnglish-speaking HR manager and Hindi-speaking employee discussing a job transfer and handover process in an Australian company
EASY
Recent
Student Trip to Local MuseumEnglish-speaking school teacher and Hindi-speaking principal discussing a student trip to a local museum
EASY
Recent
Electric Bike Road Rules DiscussionA community safety officer explains electric bike road rules to a new migrant in Australia.
EASY
Recent
Boundary Dispute Between NeighborsA discussion between two neighbors about a disputed boundary fence
EASY
Recent
Weight Gain ConsultationA female patient (Mrs. Patel) visits her male doctor (Dr. Evans) to discuss her recent concerns about gaining weight.
EASY
Recent
Electric Car Charging ConcernsA man (Amit) expresses his concerns about electric car charging availability and convenience to his friend (Priya), who owns an electric vehicle.
EASY
Recent
Making a Dentist AppointmentA patient calls a dental clinic to book an appointment for a toothache
EASY
Common
Weight Gain Health ConsultationA woman consults a doctor about her recent weight gain and health concerns
EASY
Recent
Inquiring About Electricity Bill IssuesA customer contacts a utility provider to inquire about an unusually high electricity bill
EASY
Common
Retail Store Onboarding: Handling IssuesA retail store owner is talking to a new employee about common issues that arise in the store and how to deal with them effectively.
EASY
Recent
Applicant Discussing Fast Track Visa for Medical TreatmentAn applicant discusses a fast-track visa application for urgent medical treatment abroad with an immigration consultant, focusing on medical documentation, urgency, and processing fees.
HARD
New
After-School Childcare EnrollmentA parent inquires about enrollment procedures and fees for an after-school childcare program at a community center.
EASY
Common
Dog Soap Business Marketing ConsultationA lady who makes homemade dog soap consults a marketing agency representative about selling her product commercially and building a company.
EASY
Repeated
Electric Car Charging DiscussionA person discusses electric car charging concerns with a dealership representative
EASY
Recent
Forming a Community Group for SeniorsTwo friends discuss creating a new community group for older people
EASY
Recent
Animal Shelter Adoption EnquiryA man visits an animal shelter to inquire about adopting a pet and speaks with the receptionist.
EASY
Recent
Identity Theft Policy InquiryA female member of the public contacts a male representative from a policy commission after her identity was stolen, resulting in fraudulent credit card applications.
EASY
Recent
Inquiring About Daycare EnrollmentA parent inquires about childcare services and availability at a daycare center
EASY
Common
Car Insurance PurchaseA female customer discusses car insurance coverage options and premiums with a male insurance agent.
EASY
Recent
Kitchen Renovation ConsultationA female homeowner (Mrs. Devi) discusses her plans for a kitchen renovation with a male contractor (Mr. Smith).
EASY
Recent
Consulting About Visa OptionsA person consults a migration agent to explore visa options for studying and working in Australia
EASY
Common
Inquiry about Permanent Residency DelayA client is at the immigration office to inquire about the significant delay in his permanent residency application. He speaks with an officer about the processing times, his expiring visa, and the option of a bridging visa to maintain his legal status and work rights.
MODERATE
Common
Enquiring About Public Transport ServicesA person inquires about public transport services and concessions at a transport office
EASY
Common
Discussing Vaccination with a Healthcare ProviderA patient discusses vaccination options with a healthcare provider at a clinic
EASY
Recent
Home Loan Application DiscussionA customer discusses a home loan application with a bank officer, covering loan terms, interest rates, and repayment options.
HARD
Common
Seeking Government Welfare Benefits InformationA person inquiries about government welfare benefits at a community service office
EASY
Common
Disabled Child's Care OptionsA dialogue between a mother and a doctor discussing childcare options for her disabled child, focusing on specialized centres and the NDIS.
HARD
New
Employee Discussing Workplace Safety TrainingAn employee discusses a mandatory workplace safety training program with a human resources officer, focusing on course content, scheduling, and certification.
HARD
New
Holiday Planning with Travel AgentA female client (Mrs. Lee) consults a male travel agent (Mr. Brown) about planning a family holiday and discusses available packages.
EASY
Recent
Starting a Seniors Community GroupA female community member (Mrs. Kaur) discusses the need for activities for older people with a male community worker (David), exploring the idea of starting a new group.
EASY
Recent
Photography Hobby DiscussionTwo female friends, Sarah and Meera, are discussing their shared interest in photography and Sarah's new camera.
EASY
Recent
Mechanic Brochure Printing InquiryA male mechanic (Mr. Singh) calls a female representative (Ms. Chen) at an advertising/printing company to inquire about printing brochures for his workshop.
EASY
Recent
Apartment Rental InquiryA male prospective tenant (Mr. Chen) discusses renting an apartment with a female real estate agent (Ms. Davis).
EASY
Recent
Knee Pain ConsultationA patient discusses knee pain with a doctor during a consultation
EASY
Common
Electricity Bill DisputeA customer calls an energy provider to discuss a high electricity bill.
EASY
Repeated
Tree Cutting DisputeA resident discusses a neighbor’s tree-cutting plans with a council officer.
EASY
Repeated

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