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Dialogues
Practice your NAATI CCL dialogues here.
| Dialogue Title | Scenario | Difficulty | Tag |
|---|---|---|---|
| Possum Problem at Rental Property | A new tenant calls the property manager to report nighttime roof noises, suspected to be a possum, and they discuss online reporting and arranging pest control. | MODERATE | New |
| New Resident's Grocery Needs | A new resident from the city discusses grocery items and settling into a small town with a local store owner. | EASY | New |
| New Migrant's Banking Queries | A new migrant in Australia discusses bank account queries and bill payment methods with a bank employee. | MODERATE | New |
| Employment Assistance Inquiry | A jobless person calls an employment office to inquire about government financial assistance and job support. | MODERATE | Employment |
| Bathroom Light Repair | A tenant informs their landlord about a broken bathroom light and, due to the landlord's unavailability, requests permission for an electrician friend to fix it. | EASY | Housing |
| Arranging After-School Pick Up | Two parents are discussing their children's school pick-up arrangements and the possibility of carpooling. | MODERATE | Education |
| Employee Discusses Cybersecurity Training | An employee discusses an upcoming mandatory cybersecurity training with their manager. | MODERATE | Employment |
| Funeral Insurance Options | An English-speaking insurance agent guides Robert through funeral insurance options, discussing cover levels, costs, and application process. | HARD | Insurance |
| A Mother's Worry | A mother discusses her concerns about her son's changed behavior with a friend, who suggests seeking professional help from a counselor. | MODERATE | Social Services |
| Credit Transfer Inquiry | A student advisor guides a prospective student on getting credit for prior coursework completed in another country. | MODERATE | Education |
| Library Vandalism | A conversation between a council worker and a librarian about graffiti spray painting damage and police reporting | EASY | Community |
| Community Center Chat | A lady talks to her new neighbor about the community center. | MODERATE | Community |
| Pharmacy Prescription Discussion | A customer discusses a new prescription with a pharmacist. | EASY | Health |
| Dropping Off a Laptop for Repair | Customer brings a broken laptop to a repair shop | EASY | Community |
| Rental Property Viewing | Prospective tenant enquires about renting a house | HARD | Housing |
| Student Seeking Directions on Orientation Day | A new university student asks for directions to the Arts seminar during Orientation Day and inquires about finding a campus map. | MODERATE | Education |
| Ordering Spectacles Before Insurance Expiry | A customer visits an optical store to order new spectacles before his health insurance policy expires. | MODERATE | Health |
| Trademark Inquiry for New Business | A business owner calls a law firm to inquire about trademarking their business name. | MODERATE | Legal |
| Skilled Visa Processing Time Inquiry | A skilled visa applicant calls the immigration help desk to ask about the application processing time and how to expedite it. | MODERATE | Immigration/Settlement |
| Business Owner Inquiring About Trademark Registration | A business owner calls a law firm's receptionist to inquire about trademarking a new business name and understanding the registration process. | EASY | Legal |
| Training for Career Progression | A business owner informs an employee about a mandatory training course. The employee is initially hesitant but becomes enthusiastic after learning that the training will help in his career advancement to a managerial position. | MODERATE | Employment |
| Adopting a Pet from an Animal Shelter | A father visits an animal shelter to adopt a pet for his children and discusses various options and the adoption process with a volunteer. | MODERATE | Community |
| Childcare for a Disabled Child | A dialogue between a mother and a doctor discussing childcare options for her disabled child, focusing on specialized centres and the NDIS. | MODERATE | Social Services |
| Eye Check-up for Reading Glasses | A dialogue between a patient and an optometrist during an eye check-up, discussing symptoms like blurry vision, and discussing options like bifocal and progressive lenses. | MODERATE | Health |
| Indian Wedding and Craft Fair | A conversation between two friends about attending an Indian wedding and craft fair. | MODERATE | Community |
| Homeowner Discussing Old Home Renovation | A homeowner discusses the renovation of their old home with a contractor, focusing on structural issues, budget, and timeline. | HARD | Common |
| Visa Application Inquiry | A migrant discusses visa application requirements with an immigration officer | EASY | Immigration/Settlement |
| Applicant Discussing Fast Track Visa Application | An applicant discusses a fast-track visa application with an immigration officer, focusing on eligibility, documentation, and processing times. | HARD | Common |
| Customer Service Training Program | Manager and employee discussing customer service training for better communication | MODERATE | Employment |
| Cybersecurity Training Discussion | An employee discusses mandatory cybersecurity training with their manager, addressing concerns about workload, format, and importance. | HARD | Employment |
| NDIS Worker Calling Mother About Disability Services | An NDIS worker calls a mother to discuss her daughter’s disability services, covering funding, support plans, and service providers. | HARD | Common |
| Client Discussing Website Development Project | A client discusses a website development project with a web developer, focusing on design, functionality, and timeline. | HARD | Common |
| Customer Purchasing Specialized Running Shoes | A customer discusses buying specialized running shoes with a store assistant, focusing on fit, performance, and warranty. | HARD | Common |
| Client Discussing Website Maintenance Issues | A client discusses website maintenance issues with a technical support specialist, focusing on downtime, updates, and security. | HARD | Common |
| Patient-Doctor Discussion on Broken Foot | A patient visits a doctor to discuss a suspected broken foot, addressing symptoms, diagnosis, treatment, and recovery. | HARD | Common |
| Hotel Booking Change Discussion | A customer discusses a change in their hotel booking with a hotel staff member, addressing availability, pricing, and cancellation policies. | HARD | Common |
| Parking Issues Discussion | A resident discusses parking problems in their neighborhood with a council officer, addressing permits, restrictions, and enforcement. | HARD | Common |
| Resident Discussing Parking Disputes with Council Officer | A resident contacts a council officer to address parking disputes in their neighborhood, focusing on permit issues and regulations. | HARD | Common |
| Planning a Class Trip to Fire Museum | A teacher and principal discuss organizing a class trip to a fire museum, addressing logistics, safety, and educational goals. | HARD | Common |
| Patient Discussing Fractured Foot with Doctor | A patient visits a doctor to discuss treatment options for a fractured foot, focusing on pain management and recovery. | HARD | Common |
| NDIS Worker Discussing Child Disability Support | An NDIS worker calls a parent to discuss support services for their child with a disability, addressing service coordination and cultural needs. | HARD | Common |
| Customer Returning Defective Sport Shoes | A customer discusses returning defective sport shoes with a store manager, focusing on quality issues and refund options. | HARD | Common |
| Parent-Teacher Talk on Sports Shoes | A parent discusses her daughter’s need for appropriate sports shoes with the teacher, addressing school policy, safety, and cost concerns. | HARD | Common |
| Visitor Disputes Red Light Infringement | A visitor discusses disputing a red light infringement notice with a traffic authority official. | HARD | Common |
| Customer Complains About Pizza Shop Service | A man expresses dissatisfaction with the service at a pizza shop to the manager. | MODERATE | Common |
| New Employee Discusses Joining with Manager | A man discusses his new role and expectations with his manager at a company. | HARD | Common |
| Teacher and Principal Discuss Fire Safety | A teacher and principal discuss implementing fire safety measures in the school. | HARD | Common |
| Small Business Owner Requests Web Design Quotation | A small business owner calls a web design agency to discuss a quotation for a new website. | HARD | Common |
| Parent and Neighbor Discuss Teen's Part-Time Job | A parent discusses with her neighbor about finding a part-time job for her teenage son. | HARD | Common |
| Parent and Childcare Manager Discuss Enrolment | A parent meets with a childcare centre manager to discuss their child's enrolment, routine, and developmental progress. | HARD | Common |
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